> ## Documentation Index
> Fetch the complete documentation index at: https://buttercms.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from the ButterCMS support team via chat, email, or other channels.

## Support channels

<CardGroup cols={2}>
  <Card title="Live chat" icon="comments">
    **Fastest response** 

    Available in your dashboard. Click the chat icon in the bottom-right corner of the ButterCMS dashboard.
  </Card>

  <Card title="Email support" icon="envelope">
    **For detailed inquiries**

    [support@buttercms.com](mailto:support@buttercms.com)
  </Card>
</CardGroup>

## Before contacting support

To help us resolve your issue faster, please gather:

### For technical issues

<AccordionGroup>
  <Accordion title="API issues">
    * Your account email
    * The API endpoint you're calling
    * Full error message (text, not screenshot)
    * Request parameters
    * Steps to reproduce
  </Accordion>

  <Accordion title="Dashboard issues">
    * Your account email
    * Browser and version
    * Steps to reproduce
    * Screenshots if helpful
  </Accordion>

  <Accordion title="Content issues">
    * Page/post/collection affected
    * Expected vs actual behavior
    * When the issue started
  </Accordion>
</AccordionGroup>

### What we'll need

| Information            | Why we need it                 |
| ---------------------- | ------------------------------ |
| Account email          | To locate your account         |
| Specific endpoint/page | To investigate the exact issue |
| Error messages         | To understand what went wrong  |
| Steps to reproduce     | To recreate and fix the issue  |

***

## Other contacts

### Sales inquiries

For pricing, enterprise features, or custom solutions:

<Card title="Contact sales" icon="chart-line" href="https://buttercms.com/sales/">
  [sales@buttercms.com](mailto:sales@buttercms.com)
</Card>

### Partnerships

For integration partnerships or business development:

<Card title="Partnerships" icon="handshake" href="https://buttercms.com/partners">
  [partnerships@buttercms.com](mailto:partnerships@buttercms.com)
</Card>

### Security issues

To report security vulnerabilities:

<Card title="Security" icon="shield" href="mailto:support@buttercms.com">
  [support@buttercms.com](mailto:support@buttercms.com)
</Card>

<Warning>
  For security issues, please email directly rather than posting publicly. We take security seriously and will respond promptly.
</Warning>

***

## Enterprise support

Enterprise customers receive premium support:

| Feature                    | Included |
| -------------------------- | -------- |
| 24/7 support               | Yes      |
| Dedicated account manager  | Yes      |
| Priority issue resolution  | Yes      |
| Onboarding assistance      | Yes      |
| Quarterly business reviews | Yes      |

[Contact sales](https://buttercms.com/sales/) to learn more about enterprise plans.

***

## Feedback and suggestions

Help us improve:

| Type                   | Contact                                                 |
| ---------------------- | ------------------------------------------------------- |
| Feature requests       | [feedback@buttercms.com](mailto:feedback@buttercms.com) |
| Documentation feedback | [docs@buttercms.com](mailto:docs@buttercms.com)         |
| General feedback       | In-app feedback button                                  |