Billing history and invoices

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Accessing billing information

To access information about your current plan, the credit card linked to your account, and your Invoice Receipts, just click on Billing in your account settings. To access your billing information:

1. Log in to your ButterCMS dashboard
2. Click on Settings in the main navigation
3. Select Billing from the settings menu
4. Your billing overview, payment method, and invoice history will be displayed

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Viewing your invoices

To view your invoices, save an invoice as a PDF, or send a copy of an invoice via email, just click on View your Receipts.

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Invoice actions

From the Receipts view, you can:

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Invoice information included

Each invoice includes:

• Invoice number and date
• Billing period
• Plan name and pricing
• Any add-ons or overages
• Payment method used
• Tax information (if applicable)
• Your business details (if configured)

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Downloading invoices

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Download a single invoice

1. Navigate to Settings > Billing
2. Click View your Receipts
3. Find the invoice you want to download
4. Click the download icon or Download PDF button
5. The PDF will be saved to your computer

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Finding older invoices

Your complete billing history is available in the Receipts section. Scroll or paginate through the list to find older invoices. Invoices are listed in reverse chronological order (newest first).

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Adding business information to invoices

If you’d like to add specific contact or tax info to your receipts, like your full business name, VAT identification number, or address of record, simply click on Receipt Settings.

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Information you can add

Customize your invoices with:

• Business/Company Name - Your official company name
• Address - Your business address for tax purposes
• VAT/Tax ID - Your VAT identification number or tax ID
• Contact Email - Billing contact email address
• Additional Notes - Any extra information for your records

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Why add business information?

Adding your business details to invoices is important for:

• Tax Compliance - Many jurisdictions require proper invoicing for tax deductions
• Expense Reports - Makes it easier to process as a business expense
• Accounting - Proper records for your financial statements
• Audits - Complete documentation if needed for audits

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How to update receipt settings

1. Navigate to Settings > Billing
2. Click on Receipt Settings
3. Enter your business information:
   • Company name
   • Full address
   • VAT/Tax ID (if applicable)
4. Click Save to update your settings
5. All future invoices will include this information

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Sending invoices via email

You can send copies of invoices directly to any email address:

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Send to yourself or team members

1. Navigate to Settings > Billing > View your Receipts
2. Find the invoice you want to send
3. Click the email icon or Send Email option
4. Enter the recipient’s email address
5. Click Send

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Setting up automatic invoice emails

For paid accounts, invoices are typically emailed automatically to the account owner after each successful payment. To ensure you receive these:

1. Verify your email address is correct in your profile
2. Check that ButterCMS emails aren’t going to spam
3. Add @buttercms.com to your email whitelist

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Understanding your invoice

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Invoice line items

Your ButterCMS invoice may include:

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Overage charges

If you exceed your plan’s limits, overages appear as separate line items:

• API Call Overages: $10 per million additional API calls
• Bandwidth Overages: $0.20 per GB of additional bandwidth

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Billing dates

• Monthly Plans: Billed on the same day each month (e.g., 15th of each month)
• Annual Plans: Billed once per year on your subscription anniversary date
• Pro-rated Charges: Applied when you upgrade mid-billing cycle

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Payment history

Your billing page shows your complete payment history, including:

• Successful Payments: Completed transactions with confirmation
• Pending Payments: Processing transactions
• Failed Payments: Declined transactions (see troubleshooting below)

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Troubleshooting failed payments

If a payment fails:

1. Check your card details - Ensure your card hasn’t expired and the details are correct
2. Verify available credit - Make sure your card has sufficient funds
3. Contact your bank - Some banks block international or recurring charges
4. Update payment method - Add a new card in Billing settings
5. Contact support - Reach out to support@buttercms.com for help

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Frequently asked questions

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Getting help with billing

For billing questions or issues: When contacting support about billing:

• Include your account email address
• Reference specific invoice numbers if applicable
• Describe the issue or question clearly