Support channels
Live chat
Fastest response Available in your dashboard. Click the chat icon in the bottom-right corner of the ButterCMS dashboard.
Email support
For detailed inquiriessupport@buttercms.com
Before contacting support
To help us resolve your issue faster, please gather:For technical issues
API issues
API issues
- Your account email
- The API endpoint you’re calling
- Full error message (text, not screenshot)
- Request parameters
- Steps to reproduce
Dashboard issues
Dashboard issues
- Your account email
- Browser and version
- Steps to reproduce
- Screenshots if helpful
Content issues
Content issues
- Page/post/collection affected
- Expected vs actual behavior
- When the issue started
What we’ll need
| Information | Why we need it |
|---|---|
| Account email | To locate your account |
| Specific endpoint/page | To investigate the exact issue |
| Error messages | To understand what went wrong |
| Steps to reproduce | To recreate and fix the issue |
Other contacts
Sales inquiries
For pricing, enterprise features, or custom solutions:Contact sales
Partnerships
For integration partnerships or business development:Partnerships
Security issues
To report security vulnerabilities:Security
Enterprise support
Enterprise customers receive premium support:| Feature | Included |
|---|---|
| 24/7 support | Yes |
| Dedicated account manager | Yes |
| Priority issue resolution | Yes |
| Onboarding assistance | Yes |
| Quarterly business reviews | Yes |
Feedback and suggestions
Help us improve:| Type | Contact |
|---|---|
| Feature requests | feedback@buttercms.com |
| Documentation feedback | docs@buttercms.com |
| General feedback | In-app feedback button |